"Menu is currently in use by Recorder Set" error message

Applies to Models: All Hanwha A, Q, X, and P series NVR's

To maintain standards, Hanwha Vision uses the web UI for all knowledge base articles about product configuration. Open Chrome, enter the IP Address of your device into the URL bar, and press enter. If you are not using the web UI to configure your device, please refer to the user manual for your product.

Summary:
When accessing the web browser of a Hanwha NVR and you see the error message 'Menu is currently in use by Recorder Set', the admin user is still logged into the machine locally.

Explanation of Behavior:
When trying to execute a system change via a browser session, the user receives 'Menu is currently in use by Recorder Set'
This indicates that someone is logged into the NVR's interface directly at the NVR.

Resolution:
The user must log out of that interface before the browser session will allow changes to be saved.
Logging off from the recorder locally will resolve this issue.
You can configure the recorder to log off automatically after a chosen time.
This option can be found under Setup>System>Restriction Settings - Auto Logout. (Figure 1)

 

                                                                            Figure 1