For 802.1x, you need to set the below in the webviewer of cameras. 1. Setting menu - Webviewer > Setup > Network > 802.1x 2. IEEE 802.1x setup - IEEE 802.1x: Enable - EAP type: EAP-TLS ...
Many Wisenet cameras, including the Wisenet X series & Wisenet P series feature a USB port for easy installation. Connecting a compatible WiFi dongle allows the Wisenet Installation app to be us...
If a customer is having issues with playing back recordings using the SD card player tool after recording to an SD card, please check the following Version of the SD player tool The latest...
If the connection setup to a NAS folder on a Synology NAS, fails Try the following: 1. Ensure the folder in the root drive and is empty: 2. Ensure SMB v1 is set to the minimum protocol...
When accessing Hanwha cameras via Google Chrome, the microphone icon will not function correctly. [Fig. 1] Disabled Microphone in our webviewer This issue is caused by Google Chrome because Goo...
Applies to Models: Any Device that produces an RTSP stream Summary:This article will review different methods of using VLC to pull RTSP streams from devices. Note: RTSP does not have a Stand...
Typing the character ‘\’ in webviewer is not allowed. Instead, you can use ‘/’ for sub directory.
When troubleshooting video issues it maybe necessary to test video from the camera via UDP. Most VMS's offer ability to change the streaming protocol between TCP and UDP. Using VLC you can reques...
Audio is enabled per camera profile. If you cannot hear audio on your camera, ensure it is enabled for the profile you are viewing:
The following settings are used to create a SMTP connection from a camera to your email account Ensure the SMTP server address is correct, you may need to contact your email provider to find out ...