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  • Using Gmail SMTP as Email Server with Google 2-Step Verification on Hanwha Recorders

      Gmail stopped allowing the use of its SMTP server with your account password since 2022, if users still want to use Gmail as their SMTP Server to send Email Notifications, they will have to use t...

  • Enabling ONVIF Support for Axis Devices

      Unlike Hanwha Vision devices,  Axis devices do not enable ONVIF automatically once you have created the user password. Hence users will need to manually enable the function in order to add the de...

  • SSM 2.x License Trouble Shooting

        1) HASP_CLONE_DETECTED  If the installed license driver in SSM server detects H/W changes, etc, there could be a chance that the driver recognises the change as an improper use and shows the er...

  • WiseDetector System Requirements

        In WDM, you can find system requirments regarding WiseDetector as well as Wisenet Device Manager itself. Path: WDM > Help > Help > Running Device Manager > Requirements   The current version (2...

  • How to play audio via HDMI port using a SPD-152

      It is possible for an audio stream on a camera to be played via the HDMI port through a SPD-152 decoder. This will only work when the SPD is in Standalone mode:      To do this, firstly enable a...

  • How to change the video format from PAL to NTSC on a SPE encoder

      It is possible to change the video format on the SPE-420 & SPE-1640 encoders from PAL to NTSC and vice versa   On the webpage of the SPE, go to Setup -> Video & Audio -> Video Setup and then in t...

  • How a time change on a NVR is represented in Wisenet Viewer

      When a time change occurs on a NVR it will create a new timeline. The current timeline will be referred to as Overlapped 0, the timeline for the recordings before the most recent time change are ...

  • Wave Server or Wave Desktop Client Crash Troubleshooting

      In rare cases, users may experience a crash in the Wave Server application or Wave Desktop client. Typically, these are isolated incidents. However, if you are facing a recurring problem take the...

  • SSM + DST

      This article addresses an issue users may face with incorrect time synchronisation in SSM If users find that recorded footage of a device which is connected to Wisenet SSM jumps ahead by 1 hour, ...

  • TID-600R on SSM 2.11

        TID-600R has a Call button as an Intercom, we can set SSM event when pushing the Call button.   In the default setting of TID-600R and SSM, the instant pop-up viewer works fine but one feature...