Hanwha Vision Oceania Support. commented,
Hi Tugrul, After some internal investigation and testing we can also confirm that the device that you mentioned does not support SNMP v3 transmission and only SNMP v2. I have advised the developers...
Hanwha Vision Oceania Support. commented,
Hi Daniel, Thank you for your request. Based on what you mentioned in your request and what the technician advised makes sense. Based on the manufacturer of the cameras and encoder there are limita...
Hanwha Vision Oceania Support. commented,
Hi Tugrul, Thank you for the detailed information. I have escalated this to our engineers and are waiting a response regarding your request. As per the manual SNMP v3 is supported as well as earlie...
Hanwha Vision Oceania Support. commented,
Hi Jespersen, Thank you for your enquiry. Typically in most cases ports don't really need to opened but again every network environment is different in it's own way. Have you at least tried opening...
Hanwha Vision Oceania Support. commented,
Hi Tugral, Thank you for your request. As far as I know there is no internal information regarding any issues with SNMPv3 on the SPE-420. I also noticed that the firmware version on the device is a...
Hanwha Vision Oceania Support. commented,
Hi Joseph, Thank you for your detailed response in regards to the cameras behavior. Are you advising that the lens itself is flipping or it's the camera digitally flipping the image itself. If so t...
Hanwha Vision Oceania Support. commented,
Hi Randy, Thank you for your enquiry. We have seen this happen from time to time on certain models. Is it across different models or a specific model if you could kindly advise.
Hanwha Vision Oceania Support. commented,
Hi Michael, Than you for the update. What model of cameras are attached to the WRN-810S-2TB are they Q series AI cameras by any chance. We have seen earlier firmware on the Q Ai cameras cause issue...
Hanwha Vision Oceania Support. commented,
Hi Santosh, Unfortunately if you want to upgrade the HDD there is no way to migrate the existing video to the new HDD. Once the HDD is removed that video is then gone.
Hanwha Vision Oceania Support. commented,
Hi Michael, Thank you for your request. Can you advise if this is in regards to the WRN appliances and the specific model. If it is the issue for the freezing up could be due to the operating syste...