Hi Brad, This is the Oceania support portal so I would suggest reaching out to your region specific portal. Here is the relevant URL https://support.hanwhavisionamerica.com/hc/en-us However they s...
Hi Tugrul, After some internal investigation and testing we can also confirm that the device that you mentioned does not support SNMP v3 transmission and only SNMP v2. I have advised the developers...
Hi Daniel, Thank you for your request. Based on what you mentioned in your request and what the technician advised makes sense. Based on the manufacturer of the cameras and encoder there are limita...
Hi Tugrul, Thank you for the detailed information. I have escalated this to our engineers and are waiting a response regarding your request. As per the manual SNMP v3 is supported as well as earlie...
Hi Jespersen, Thank you for your enquiry. Typically in most cases ports don't really need to opened but again every network environment is different in it's own way. Have you at least tried opening...
Hi Tugral, Thank you for your request. As far as I know there is no internal information regarding any issues with SNMPv3 on the SPE-420. I also noticed that the firmware version on the device is a...
Hi Joseph, Thank you for your detailed response in regards to the cameras behavior. Are you advising that the lens itself is flipping or it's the camera digitally flipping the image itself. If so t...