Hi Pye, Thank you for your request. Firstly what model of NVR are you referring to? Have you tried making sure that the NVR itself has the latest version of it's firmware. Is the NVR connected to t...
You are most welcome.
Hi M, Thank you for the update and I'm sorry to hear that hard factory resetting it hasn't made any difference in the cameras behavior. The only thing that I can suggest is possibly taking the came...
Hi M, Just wondering how you got on with the last recommendation and if you had any success getting that camera operational. Let us know if you need further assistance.
Hi M, I would suggest trying holding the reset button for 30 seconds and if that doesn't work another method that I have used for many years with many cameras is hold the reset button for 30 second...
Hi Fessy, Thank you for your request. The XNB-9003 box camera is an AI capable device that supports what we call Best Shot which is the detection of AI objects that are detected by the cameras AI e...
Hi M, Thank you for the update. Generally Hanwha cameras will present themselves on a 192.168.1.100 default IP address if there is no DHCP server present. However if you have also tried using the W...
Thank you for your request. Firstly I would suggest using the Wisenet Device Manager to discover the camera that you can download from the following link. https://www.hanwhavision.com/wp-content/up...
Hi Brad, Just to update you AI support for the Solid Edge was release late last year. You should be able to upgrade to the latest version and utilize AI on the Solid Edge.
Hi Brad, Thank you for your interest. At present there is no confirmed timeline on AI support for the Solid Edge camera.